3. What types of information does PC STUDIO collect?
In order to give you the best experience on our Websites, PC STUDIO may collect information about you, but only if you voluntarily provide it to us. Typically, we may ask you to submit personal and/or demographic information in connection with any one of the following features or services.
- Website and game-specific registration
- Newsletter subscription
- General support
- Product support
- Online store
- Contests, sweepstakes, and other promotions
- Polls, surveys, or questionnaires
- Message boards
- Community websites and features
- Other features such as e-cards, wish lists, and tell-a-friend*
The types and amount of personal information collected for these activities will vary depending on the activity. The requested personal information may include: your name, home address, telephone number, e-mail address, Xbox Live Gamertag and/or PlayStation Network ID and (for those purchasing products online) credit card information including billing and shipping addresses. For some activities, we may ask you to create a username and password and to provide other non-personal information such as your age or date of birth, gender, game and platform preferences (including information about the games and hardware you own), hobbies and interests, and other information (also known as “demographic information”). If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. Combining data allows us to customize the notices we send you and the services we provide you according to your interests and preferences. Please note, when demographic information, or any other non-personal information, is combined with personal information, we shall treat all of the information, collectively, as personal information. For more on how we use your information, please read the section on use below.
*Any email addresses collected from you during the use of the “Send to a Friend” or “Tell-A-Friend” feature on any PC STUDIO Website are not retained by PC STUDIO, and are only used to send a one-time email notification on your behalf.
No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
4. How does PC STUDIO use the information it collects?
Generally, information that we collect for a particular purpose is used for that purpose only. For example, if you request product support, the email address that you provide will only be used for purposes of diagnosing your specific technical problem and providing an acceptable solution. Information collected from those who register on our Websites is used to provide registrants the benefits associated with such registration (e.g., subscription to newsletter or access to the latest game news and exclusive store promotions). And, of course, any credit card information is solely used to fulfill and process purchase orders. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., to have your name entered into a contest when subscribing to our newsletter or vice versa). If you choose to receive these additional services, PC STUDIO will use your information to provide them to you.
We may also use your personal and demographic information for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and to better meet your needs.
5. What happens if I refuse to provide my personal information to PC STUDIO?
If you choose not to submit personal information when requested, you may not be able to participate in certain activities on our Websites and may limit the services we can provide you. For example, if you refuse to share your email address, you may not be able to receive general support or product support. To simply browse our Websites, however, you do not need to give us any personal information.
The various means described below shall be collectively referred to as “Technical Methods.”
We may use web beacons (or clear GIFs) on our Websites or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data. We use web beacons for many purposes, including site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization. Information gathered through web beacons may be linked to your personal information.
PC STUDIO may also keep track of Internet Protocol (IP) addresses to troubleshoot technical concerns and to maintain website safety and security. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
PC STUDIO may collect information in the form of logs – files that record website activity and gather statistics about web users’ browsing habits. These entries are generated anonymously, and help PC STUDIO determine (among other things) how many and how often users have visited our Websites, which pages they’ve visited, and other similar data (a.k.a., navigational data). We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.
PC STUDIO may implement security measures from time to time in ensure that participants on our Websites and for services offered via the Websites are individuals rather than web crawlers, bots, or other automated programs. These authentication measures ensure a smooth and safe user experience.
7. Who is collecting my personal information and is it shared with anyone?
From time to time, we may run contests, tournaments, or other events or activities (“Events”) on our Websites. Information collected for these Events may include personal information such as your email address and may be collected by or shared with a third party sponsor, co-sponsor, or other reputable third party (e.g., promotional partner, software licensee, or game developer). While we have no control over the third party’s use of such information, we use reasonable efforts to always contractually ensure that they agree to protect the confidentiality, security, and integrity of any personal information we share with them (or that they collect through our Websites). If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events at the time the information is collected
We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, PC STUDIO’s customer information may be transferred to our successor or assign.
8. Can I choose how my personal information is used?
If you do not want to receive our newsletter, service related announcements, or any other communications and/or services from PC STUDIO, please opt-out from these communications or services at the time of registration or information collection. If you have opted-in and, at a later time, wish to opt-out, please visit the appropriate “Profile” section on our Websites or contact us using the information provided below.
Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please contact us using the information provided below:
PC STUDIO Inc. 8 S 2nd Ave Suite 608
Walla Walla, WA 99362
9. How can I access my personal information?
If you wish to review, update, or delete any personal information that we may have collected about you, please contact us using the information provided below.
10. What is PC STUDIO’s policy regarding children under 13?
Please note, that from time to time, certain portions of the PC STUDIO Websites may allow children under 13 to disclose a limited amount of personal information without first telling us their age or getting their parent’s permission. Such portions of our Websites operate activities or provide services in a way that does not require prior parental consent.
11. What safeguards does PC STUDIO use to protect my personal information?
PC STUDIO takes reasonable measures to protect the confidentiality, security, and integrity of the personal information collected from our website visitors. Personal information collected by PC STUDIO is stored in secure operating environments that are not available to the public and that are only accessible to authorized employees. In addition, our online store uses industry-standard encryption to prevent unauthorized electronic access to sensitive financial information such as your credit card number. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, before we allow web users to access their personal information, we verify their identity by requesting information such as their username and password.
Although we cannot guarantee that third parties to whom we transfer personal data will adhere to the security standards set forth above, we will take reasonable measures, such as contractual obligations, to assure that they provide sufficient protection over such data.
12. How do I ask a question or file a complaint? (Contact Information)
PC STUDIO Inc. 8 S 2nd Ave Suite 608
Walla Walla, WA 99362
Collection, Use, and Disclosure of Information
We allow children to surf the PC STUDIO Websites, look at content, and play some games without giving us any personally identifiable information. We do not collect personal information from children unless they register on one of the PC STUDIO Websites for access to exclusive content and to receive newsletters regarding upcoming PC STUDIO game releases.
During registration for the PC STUDIO Websites, PC STUDIO requests and collects from children their e-mail address and birth date, a parent’s e-mail address, and a member/user name. Birth dates are collected to validate the ages of our users, including children, and we collect a parent’s e-mail address to let parents know that their child has signed up with the PC STUDIO Websites, to verify their consent and send future notices about their child’s account. We also collect the child’s e-mail address for the purpose of sending the child e-mail related to their subscription to the PC STUDIO Websites and newsletters as mentioned above. We ask that parents set their child’s password, so that the parent has access to their child’s account and personally identifiable information at all times. This password can easily be retrieved or modified by a parent at any time using instructions provided below.
Please note that any sites directed at children under 13 are prohibited by law from conditioning a child’s participation in an online activity on the child’s providing more personal information than is reasonably necessary.
PC STUDIO does not sell, market, trade, or otherwise distribute personally identifiable information to third parties outside of our company. We will not use any of the information we collect from any registrant of the PC STUDIO Websites for any purpose other than to access the website, e-mailings as described above and for the purposes of contacting the parent. Situations in which we may share a child’s personal information with third parties would include those in which it is reasonably necessary to: protect the security of integrity of the PC STUDIO Websites; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies, or for an investigation related to public safety.
All electronic postcards accessible on the PC STUDIO Websites request that users furnish an e-mail address. This is necessary to send the postcards electronically. The e-mail addresses are deleted from our servers and not distributed to third parties or used for any other purposes than sending the postcards.
Sweepstakes and Contests
We send parents an e-mail when their child registers to enter a sweepstakes or contest on one of the PC STUDIO Websites. We provide parents 48 hours to confirm their child’s registration and entry in the sweepstakes or contest. If a parent does not confirm their child’s registration request in this timeframe, we assume it is not acceptable for the child to enter the sweepstakes or contest, and we will delete their child’s information from our database of entries. Once a parent permits a child to register, the child will be allowed to complete their entry into the sweepstakes or contest. Only enough information as is required to enroll in the sweepstakes or contest will be collected. After the drawing or contest is concluded, we will not retain any additional personally identifiable information collected beyond the information already provided at the time of registration for the PC STUDIO Websites. If a child wins a sweepstakes or contest, we notify the parent at the parent’s e-mail address provided to us during the registration process and request that the parent provide their postal address for purposes of delivering the prize. We may publish a winner’s first name, first initial of last name, city, and state of residence on the PC STUDIO Websites.
We require that parents give us express permission for their child to register with the PC STUDIO Websites. Additionally, at any time parents can refuse to permit us to collect further personal information from their child and can request that any personal information we have collected be deleted from our database. The parent will need to have their child’s member name and password. If the password has been lost or forgotten, there are instructions on the PC STUDIO Account Maintenance for Parents page explaining how to recover or set a new password for access. There are three methods for a parent to access, change, or delete the personally identifiable information that we have collected from their children:
Using the e-mail first sent to them by PC STUDIO, a parent can click on the link provided to take them to the PC STUDIO Account page. Once linked to this page a parent will be able to log in to their child’s account, review, change or delete any of their child’s personal information, as well as update their child’s password.
Links to Other Sites
When children click on links from the PC STUDIO Websites to other sites, we may open the other sites in a new browser window. We make every effort to only link the PC STUDIO Websites to appropriate outside sites for children, and will advise a user when leaving the PC STUDIO Websites. Unlike the PC STUDIO Websites, however, these outside sites may collect personal information, which is outside of the control of PC STUDIO.
Amendments to this Policy
PC STUDIO Inc. 8 S 2nd Ave Suite 608
Walla Walla, WA 99362